Say Their Name

Everybody wants to be validated. Everybody wants to be seen and heard. The most basic thing that people want is recognition and that is saying their name. Practically all service people wear a name badge but very few people notice or mention their name. Most people are grateful for the service they receive and say thank-you but it is rare if their name gets mentioned. I am a people person and I make it a point to thank each service person I engage with by mentioning their name. It has now gone beyond the name mention, we have an exchange every time we meet. Shadia, the check-out person at Sobey’s grocery asks about my wife and kids. Courtney at Weil Bakery always asks about my life as she hands me my weekly order of a cheese Danish. Alex at the Lexus car dealership always asks about me and not just my car. We are all human beings who want to be acknowledged and recognized for the service we provide but also for just being part of the same community.